Opening hours and prices ~
Opening hours
MONDAY to FRIDAY: 9am-11.30am, 4.30pm-6.30pm (if dropping off, please aim to do so by 6pm so we have enough time to settle your cats in),
WEEKENDS: 9am-11am for collections, 9am-12 noon for arrivals only
BANK HOLIDAYS: Closed
Cattery Layout
If you would like to choose the type of run for your cat(s) stay,
click to see a plan of the cattery.
2020 Prices
All prices are per day and subject to VAT at 20%. Payment is by cash or cheque only, we do not have card facilities.
| Cabin type | plus VAT | plus VAT |
|---|---|---|
| Standard | 1 cat £14.60 | 2 cats £20.20 |
| Small Suite | Up to 2 cats £25 | |
| Family Run | Up to 3 cats £26.60 | 4 cats £29.60 |
| Large Suite | Up to 2 cats £27.20 | 3 or 4 cats £29.50 |
| FAB Suite | Up to 5 cats £31 | |
| Pinewood Suite | Up to 6 cats £33.70 |
Minimum booking fees
- 4 day fee for any booking
- Rising to 5 days over any part of a weekend in April, May, June + October
- 6 day fee over any part of a weekend during July, August and September
- 7 days over Easter (Maunday Thursday - Easter Monday inclusive)
- Christmas and New Year - please call for information.
Please note that whilst we will try and remind you of the minimum fees when you book we cannot guarantee doing so.
Deposits
We only take deposits for your first stay at Pinewood. These are £50 + VAT (£60) for standard runs and £90 + VAT (£108) for suites and are non-refundable.
Cancellations
Cancellation charges – once a confirmed booking is made you may be liable for a charge if you cancel. Details are as follows
- If you cancel with less than 2 week’s notice you will be charged the full fee – any space we are able to re-let will be deducted from this.
- If you cancel with less than 1 month’s notice but more than 2 weeks you will be charged a 50% fee – any space we are able to re-let will be deducted from this.
- If you give over a month’s notice and we have a waiting list there is a £25 + VAT (£30) admin fee.
- If you cancel giving over a months notice during a quiet time and we have no waiting list there will be no fee.
We are sorry cats arriving later than the booked date or departing earlier will be charged in full.
Veterinary Cover
If your cat has an accident or becomes ill as a result of boarding with us they will be covered by our veterinary insurance for fees up to £1,250 with an £80 excess. Pre-existing conditions, and any illness not deemed as a result of being at Pinewood Cattery are not covered.
